Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. You can also monitor your order status on your account page. 

Domestic Shipping Rates

We offer free Canada-wide shipping on all orders over $75 with a flat shipping fee of $9.95CAD being applied to all orders under $75. All orders are automatically shipped by Canada Post. 

International Shipping

We offer free shipping to the United States on all orders over $75 with a flat shipping fee of $9.95USD being applied to all orders under $75. Courier choice may vary. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. You can also monitor your order status on your account page. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@tommyguns.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Please read our full Refund Policy for all refund, returns and exchange details.

If you have any further questions, please don't hesitate to contact us at info@tommyguns.com.

Gift with purchase

All gift with purchase offers are subject to availability. If the gift chosen at checkout is not available, another gift will be chosen at random. We reserve the right to change the gift with purchase at any time. Replacement Gifts are not available should you receive something different than expected due to limited stock. Gifts cannot be returned or exchanged and are not subject to refund. 

Missing Packages

Within Canada - If you receive a notification that your order has been delivered, but you cannot locate the package - please proceed to the following Canada Post page located here. The carrier will be able to assist in locating the missing parcel when you follow the steps outlined on this page. If you cannot locate the package after going through the steps listed on their website, you will be asked to start an investigation as the receiver. Once the investigation is complete, we hope that you will have received your package, however if not, please contact Tommy Gun's customer service with your ticket number and we will be able to assist you further.

Please DO NOT contact Tommy Gun's customer service prior to completing an investigation (when required) with the carrier.