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Refund policy

In-Shop Returns and Exchanges

Tommy Gun’s “NO HASSLE” Product Promise
At Tommy Gun’s we want every experience to be a positive one, so we’ve developed our NO HASSLE Guest Satisfaction policy to make your life easier.

CHANGED YOUR MIND?
We can help. If you’ve purchased a retail product from us and you’ve changed your mind, simply return it to us within 14 days of purchase and we’ll exchange it for another product, regardless of whether or not it’s been used. This covers all haircare, shave and skincare liquids, but unfortunately doesn’t extend to any personal care items such as razors, clippers, trimmers or shave brushes. Returns for purchases made online will not be accepted at Tommy Gun's Barbershop locations. 

PRODUCT NOT PERFORMING?
You’ve got options. Purchased a product and it isn’t performing as promised? Return it along with some form of proof of purchase within 14 days and we will find a more suitable alternative or provide you with a Shop credit. It’s your call.

HAD A BREAK DOWN?
All electrical items such as clippers and trimmers are covered by a full manufacturer warranty, typically between 12 months and 2 years. Sometimes things go wrong, so if you have a faulty product, bring it in and if it’s still unclear warranty we will either replace it or exchange it.

TOMMY GUN’S SERVICE GUARANTEE
We want you to be happy with your style, so we guarantee every service we perform, whether it’s a cut, shave, colour or treatment. If you’re not happy, let us know within 3 days of having your service performed and we will correct the service free of charge, with a Barber of your choice.

SPECIAL NOTE
Please confirm with your specific Tommy Guns Barbershop their Exchange Policy as it may have changed due to Covid-19 Regulations.

Online Returns and Exchanges

We offer a 14-day return policy for all online orders from the date your order is delivered. 

To be eligible for a return, your item must be lightly used and in its original packaging. You’ll also need your order # or proof of purchase.

To start a return, simply contact customer service with your order number and reason for return. Only approved returns will be accepted, anything shipped back without first contacting customer service will not be accepted. You will receive the address to which the order can be shipped once the return has been approved. Return shipping is not covered by Tommy Gun's and must be paid for by the customer. Returns are only eligible if initiated within 14-days from delivery. The original order number must be included within the returned shipment. Purchases made online can not be returned at Tommy Gun's Barbershop locations. 

Discounts cannot be combined with other offers or discounts and cannot be applied to past purchases. We do not offer rainchecks on out-of-stock products. Free gift with purchase is subject to one per order if criteria are met. We reserve the right to update orders without notice.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. If this is the case, please reach out to us as soon as possible so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on final-sale, clearance items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Original shipping costs will not be refunded. We do not offer rain checks on out-of-stock products or on purchases made outside of a promotional period. Please remember it can take some time for your bank or credit card company to process and post the refund too.